About us

What is Cromatiko?

We are a sustainable brand connecting people through acts of kindness.

At Cromatiko our goal is to create a positive message that can be worn and seen everywhere while inspiring people to be kinder and more compassionate. We give back in every opportunity we can and are involved in efforts to support our local community as well as nonprofits around the globe by donating part of our proceeds and volunteering.

Our pledgeFor every product purchased, Cromatiko plants one tree.

Click here to learn more.

 

Where are you located?

Our office is located in the beautiful city of Orlando, Florida.

Are you in town? We would love to have a real life conversation with you over a cup of tea :)

Cromatiko Inc.
6200 Metrowest Blvd. Suite 201-C
Orlando, FL 32835

 

Shipping

Do you offer free shipping?

Yes! We offer free shipping for purchases over $70 (US only)

Any questions about shipping and returns? Please refer to this page.

 

Products

How should I care for my T-Shirts? Will they shrink?

The best way to care for your tees is to turn them inside out and machine or hand wash them on cold. Since all of the shirts have some percentage of cotton, they will tend to shrink a little after being washed and dried. For the least shrinkage we recommend you hang dry them.

 

How about my brand new awesome stickers?

The stickers you'll get are durable and weather resistant. They feature a special laminate that protects them from exposure to wind, rain and sunlight. You can even put them in your dishwasher and have them come out looking brand new.

 

Can I get custom prints?

No. Unfortunately we do not produce any other illustrations or designs that are not created by our artists unless it's a specific collaboration with an established brand/organization.

 

Can I carry Cromatiko in my retail store?

Yes! Please shoot us an email to hello@cromatiko.com with your store’s name and contact info. We’ll get back to you ASAP.

 

Payments

What payment method can I use in the store?

You can use any credit or debit card, Apple Pay, Google Pay, PayPal, Zelle.

 

Are this payments safe and secure?

The transactions you make in our online store are 100% secure and are backed by Shopify Secure.

 

What is Shop Pay Installments and how does it work?

Shop Pay offers you the option to pay in full at checkout, or to split your purchase into 4 equal installment payments.

You have the option to pay for orders between $50 and $1,000 USD in 4 installments*. To use Shop Pay Installments, your shipping address needs to be in the United States.

No hidden fees: No interest, no fees, and no impact to your credit score.

Make the most of your budget: Automatic payments every two weeks keep things flexible.

Click here to learn more.

*Subject to eligibility check and approval. Estimated payment amount excludes taxes and shipping fees.

 

How to redeem a gift card?

You can redeem the value of a gift card by entering the code received in the coupons/discounts text field at checkout.

Gift cards have a balance that you can use on more than one order. Gift card balances are applied to the total value of an order, which may include the value of taxes and shipping. Unfortunately, at this time, you as a customer cannot verify your gift card balance, but we will be happy to do so for you. Send us a message to hello@cromatiko.com

When you redeem a gift card, the payment process displays one of the following options:

1. If the available balance on the gift card is greater than or equal to the order total, you can click on 'Complete order'.
2. If the available balance on the gift card is less than the order total, you will be prompted to select a second payment method for the remaining balance before placing the order.

NOTE: If you are purchasing a gift card for someone else (most likely), you must forward the gift card email to the recipient.


I have a different question

Please don't hesitate to reach out directly with any questions or feedback you'd like to share. You can also have a word with us by sending us a message on Instagram: @hellocromatiko or sending us an email to hello@cromatiko.com